Returns Policy
🔁 Returns & Refunds Policy
At Horgan Fitness we want you to be completely happy with your purchase. If something isn’t right, we’re here to help.
📦 Returns
You have 14 days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition you received it
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It must be in the original packaging
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Proof of purchase (order number or receipt) is required
Certain items may not be eligible for return due to hygiene or safety reasons (such as personal care items once opened).
💸 Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed back to your original payment method
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Refunds typically take 5–10 business days to appear, depending on your bank or payment provider
Shipping costs are non-refundable unless the item is faulty or incorrect.
🔄 Exchanges
If you received a defective or damaged item, we are happy to replace it at no extra cost.
Please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.
🚫 Non-Returnable Items
We do not accept returns for:
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Items damaged due to misuse or normal wear and tear
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Items returned without original packaging
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Gift cards or downloadable products
📬 How to Start a Return
To request a return, please contact us at:
📧 horganfitness@hotmail.com
Include:
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Your order number
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Reason for return
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Photos (if the item is damaged or faulty)
Our support team will respond within 24 hours (Monday–Friday) with return instructions.
📍 Return Shipping
Customers are responsible for return shipping costs unless:
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The item is faulty
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The wrong item was sent
We recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item.
🛡️ Our Promise
If your order arrives damaged or does not arrive at all, we will:
✔ Send a replacement
or
✔ Issue a full refund
Your satisfaction is our priority.